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Your personal 5G network starts here.

Pro Installation starting at $135

Build and use your own personal 5G and IoT network with confidence — installed and explained by OnTech.

Connectivity network deployment made simple.

OnTech is the preferred installation partner of CalChip Connect.

OnTech is the nationwide installation

partner of Google.

CalChip Connect is your one-stop-shop for the highest performing intelligent devices, available through a world class E-Commerce shopping experience.  

Nest products work beautifully together to help you stay informed, feel more comfortable and safe, keep an eye on home when you’re away and be more connected to friends and family.

OnTech Pros take care of everything in one appointment — installation, setup and education.

Blink and it’s done. Our experts take care of everything in one appointment — installation, setup and education. We’ll even bring the latest Nest products to your door.

How it Works

Ready. Set. Smart.

1

Purchase your FreedomFi Gateway and Indoor Small Cell from CalChipConnect.com

2

Once your CalChip Connecct device arrives, book the corresponding installation from OnTech

3

We'll arrive when and where you need us to and install, setup and explain everything

4

Ready to get the most out of your gateway? We can advise on the best devices for your home and install them on the spot

Go with a Pro

Your private cellular network. Installed, set up and explained as soon as tomorrow.

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Installation Details

What's Included

Installation

Skip the DIY. Get your FreedomFi Gateway or Indoor Small Cell solution professionally installed by licensed experts.

Setup

Skip the troubleshooting. We personalize everything for you, setting up your devices and apps to work how you need them.

Learn

Skip the learning curve. We’ll show you how to make the most of your new gateway and leave you feeling comfortable and confident.

Shop

Skip the trip to the store. You’ll also get to explore additional devices to expand your smart home and have them installed on the spot.

Service Details

CalChip Connect FreedomFi Gateway Installation

Installation

Get your FreedomFi Gatweway professionally installed by an expert.

Compatibility

We will confirm the gateway is compatible with your home.

Customization

Your OnTech Pro will connect to WiFi and perform first-time setup as well as customize device preferences and configure products with existing apps.

Troubleshooting

If any of your products require additional work, our techs will quote the additional cost.

Expert Advice

We'll then teach you how to use your new gateway and any associated apps.

CalChip Connect FreedomFi Gateway + Indoor Small Cell Installation

Installation

Get your FreedomFi Gatweway and Indoor Small Cell professionally installed by an expert.

Compatibility

We will confirm the gateway and small cell are compatible with your home.

Customization

Your OnTech Pro will connect to WiFi and perform first-time setup as well as customize device preferences and configure products with existing apps.

Troubleshooting

If any of your products require additional work, our techs will quote the additional cost.

Expert Advice

We'll then teach you how to use your new gateway, small cell and any associated apps.

CalChip Connect FreedomFi Gateway + Indoor Small Cell Commercial Installation

Commercial Installation

Get your FreedomFi Gatweway and Indoor Small Cell professionally installed by an expert.

Compatibility

We will confirm the gateway and small cell are compatible with your business.

Customization

Your OnTech Pro will connect to WiFi and perform first-time setup as well as customize device preferences and configure products with existing apps.

Troubleshooting

If any of your products require additional work, our techs will quote the additional cost.

Expert Advice

We'll then teach you how to use your new gateway, small cell and any associated apps.

Smart Home Advisor

We're your Smart Home simplified. Let us design a whole-home upgrade plan to meet the unique needs of your home, powered by best-in-class smart devices.
Get your TV mounted and installed for 15% off as soon as tomorrow!

Troubleshooting

It's only smart if it works. Smart Home Diagnostic appointments bring you the same expertise as any service with special attention on CalChip products not properly functioning.

Voice Adjust
Night Mode
Optimized for Connection
Surround Sound Ready

SATISFACTION GUARANTEED

We want you to love your OnTech experience.

If for any reason you’re not 100% satisfied, we’ll work with you until we get it right.
Get your TV mounted and installed for 15% off as soon as tomorrow!

4.9 Star Google Rating

As of October 5, 2021

Frequently Asked Questions

How good should my internet be for this to work?

FreedomFi Gateways should be connected to the internet using a wired (Ethernet) connection with at least 50Mbps downlink and 20Mbps uplink.

 

Will my FreedomFi Gateway swallow up all of my internet connection, such that I won't be able to watch Netflix?

No. Most CBRS small cells will have the maximum downlink throughput capability of ~150Mbps, so if you have a decent Internet connection it will not swallow all of it. You will also have the ability to set the ceiling data throughput that you dedicate to the data offload.

 

Will I need a wired connection to the gateway or can I use WiFi to connect my FreedomFi Gateway to the internet?

You will need to connect FreedomFi gateway to the Internet using an ethernet cable.

 

I already have a standard Helium hotspot at the same location where I plan to deploy FreedomFi Gateway. Will FreedomFi gateway eat into Lora rewards of my existing hotspot if I put it next to it?

Yes. FreedomFi Gateways will double as a regular Helium Hotspot so standard Helium rules of “keep’em 350 meters apart or sacrifice rewards” will apply. If you already have a Helium miner at a location that is potentially excellent for cellular data offload, we recommend moving it.

 

How far will the signal from CBRS radios reach?

Coverage for CBRS radios is much shorter range than LoRa. Ballpark, indoor CBRS radios will have ~3x coverage of an enterprise Wi-Fi access point. Outdoor radios with sector antennas will go ~5-7 miles in line-of-sight conditions. In no-light-of-sight (NLOS) conditions, coverage will be reduced dramatically because CBRS frequency band is 3.5-3.7Ghz and doesn’t go through walls or trees very well.

 

Is there any configuration required for my router?

FreedomFi recommends that port forwarding be turned on for port 44158 in their router. Please visit portforward.com for forwarding instructions.

 

How long will it take for my system to be fully up and running?

Following the initial onboarding process it may take up to 24-96 hours for the FreedomFi Gateway to sync with the Helium blockchain before it starts earning any HNT. After 96 hours, please verify your Gateway has synced via the Helium app.

Please note: The blue light (LTE) on any Small Cell could take up to 24 hours to turn on.

 

Can I connect my own device to the wireless network?

The equipment came with a eSIM card that you can install in your cellular device to use your network. Only cellular devices that use data plans from Helium 5G roaming partners such as GigSky will be able to connect.

 

Does my installation include CalChip product delivery?

No. Please order your FreedomFi Gateway from CalChip and have it unboxed for your installation appointment.

 

When will my technician arrive?

OnTech will contact you the day before your scheduled service appointment and again one hour before the estimated arrival time of your technician.

 

Can I reschedule or cancel my installation appointment?

Once your order is placed, you may only make service changes, service appointment changes or cancellations by phone at (888) 362-8931 or email at customersupport@ontechsmartservices.com.

 

Is OnTech service guaranteed?

OnTech provides a 60-day workmanship warranty on all services. For more information visit, https://www.ontechsmartservices.com/pages/installation-appointments

 

How can I get support from OnTech?

OnTech offers 24/7 support via phone and email. In the event OnTech is unable to solve a technical problem regarding services over the phone, you may request a technician visit. OnTech may charge a fee for such visits if the services are not covered by the service warranty. For technical support or to notify OnTech of a defect in workmanship of services, please contact us at 1-XXX-XXX-XXXX or email customersupport@ontechsmartservices.com.

 

What are OnTech's COVID-19 safety precautions?

For OnTech Smart Services COVID 19 safety precautions, please visit: https://www.ontechsmartservices.com/pages/coronavirus-safety

 

Still have questions? Just ask.

You won’t find a better place to explore smart home possibilities. We know about brands, placement options, and more. And we make it easy to understand. Call and speak to a smart home expert today.