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Join OnTech+

The smarter way to Smart Home.

Get your first service included, unlimited smart support, savings of 10% off every purchase and more!

$199.99/yr.  $249.99/yr

The Smarter Way to Smart Home

Sit back and relax with unlimited tech support, savings and more.

Best Value

OnTech+

$199.99/yr.  $249.99/yr

*Billed annually

Your First Installation is Included!

Kick off your Smart Home transformation in style, with one free installation service on us.

Installation included for $129.99 services. Restrictions apply.*

Unlimited Smart Support

The OnTech Smart Support app gives you unlimited tech support via call or chat and through handy how-to guides.* *

Extended Return Period

Try new products risk-free with our 60-Day Happiness Guarantee. Change your mind? Simply return it no questions asked.*

10% off Products and Services

Score exclusive deals on the most trusted brands, including Google Nest, Ring and Polk. Plus get members-only pricing on products and services.*

20% off Advanced Services

Need your TV mounted? Or a Wi-Fi security system installed? Get 20% off all services over $129.99.*

New

OnTech Smart Support

$9.99/mo

*Billed monthly

Get your first 30 days free

Get your first 30 days of OnTech Smart Support on us with purchase.*

Live and Unlimited Tech Support

Instantly chat or talk to a live tech analyst for help with all of your connected device issues.

Access to Personalized How-To Guides

Access self-help services for troubleshooting with device-specific how-to guides.*

ONTECH SMART SUPPORT APP

Get unlimited smart support whenever you need it.

Personalize your smart home device support

Scan your network to easily inventory and add all of your smart home connected devices.

Ask anything about your connected devices

Can’t figure out how to pair your smart device? Need help getting your device set up? We’re here to help!

Live tech smart device support

Instantly connect with technology pros for live help for all of your connected devices via call or chat.

Fix any smart device issue with How- To guides

Access self-help services for troubleshooting with device-specific How-To guides.

Solve smart device issues with camera share

Share your smartphone screen or camera with a pro to help diagnose smart device issues.

Once you secure your OnTech Smart Support, simply download the OnTech Smart Support app to get unlimited tech support online or with an expert directly over the phone.

Need help deciding? We are here to help.

Call

We’re available via phone to answer all your questions.

1-833-668-3241

6:00 AM - 10:00 PM MST

Email

Drop us a line and we’ll get back to you as soon as possible.

Email Us

For billing inquiries, please call us.

Social

Message us via Facebook.

Live Chat

For billing inquiries, please call us.

SATISFACTION GUARANTEED

We want you to love your
OnTech experience.

If for any reason you’re not 100% satisfied, we’ll work with you until we get it right.

4.9 Star Google Rating

As of January 27, 2022

Frequently Asked Questions

Is OnTech+ a subscription service?

Yes, both OnTech+ and OnTech Smart Supprt are subscription programs.

OnTech+ subscribers receive personalized Smart Home service, unlimited tech support, and members-only pricing on the most trusted Smart Home brands. This subscription is billed annually for $199.

OnTech Smart Support subscribers recieve live and unlimited tech support via the OnTech Smart Support app for $9.99 per month.

 

How do I redeem my included installation with my OnTech+ membership?

You can add installations alongside a membership in your cart; one installation will list $0.00 and subsequent installations will be discounted 10%. You can also save your free installation for a later date at anytime over the year, but please note that as a member, you cannot purchase installations now while putting your free installation on hold for a later date. Once you've purchased your OnTech+ Membership, the next installation you add to your cart will be discounted. If your free installation is still available, you simply add one standard installation to your cart and it will be discounted to $0.00.

Unsure if you're used your one free installation? When you've logged into your account, you can also see your unused (if any) installation listed in the membership section of your account page.

 

How do I redeem my product and installation discounts with my OnTech+ membership?

When you are logged in to your account as an OnTech+ Member, you'll automatically see your discounts reflected across the site. Whether you're viewing a product and/or installation page, or viewing your chosen products in your cart, you should always see the normal price along with your OnTech+ Member discount pricing. Your total savings are also listed in the membership section of your account page.

 

Do I have to use my free installation included with my OnTech+ membership right now?

Nope! You can use your free installation at any time over course of a year following your OnTech+ Membership purchase. Please note: once you've purchased your OnTech+ membership, the first standard installation you add to your cart will be discounted. Once you become an OnTech+ member, it is not possible to purchase installations now and also save your free installation for a later date. Once you're an OnTech+ member, the very next standard installation you purchase will be discounted. If you'd like to schedule an installation at a later date, just make sure you're logged in to your account so you will see your available free installation and discounted pricing.

 

How soon can OnTech schedule an install appointment?

Select your preferred day and time of appointment based on current availability, which may include next-day or sometimes even same-day appointments.

 

Is OnTech service guaranteed?

OnTech provides a 60-day workmanship warranty on all services. For more information visit, https://www.ontechsmartservices.com/pages/installation-appointments

 

How can I get support from OnTech?

OnTech offers support from 6:00am-10:00pm MST via phone and email. In the event OnTech is unable to solve a technical problem regarding services over the phone, you may request a technician visit. OnTech may charge a fee for such visits if the services are not covered by the service warranty. For technical support or to notify OnTech of a defect in workmanship of services, please contact us at 1-833-ONTECH1 or email customersupport@ontechsmartservices.com.

 

What are OnTech's COVID-19 safety precautions?

For OnTech Smart Services COVID 19 safety precautions, please visit: https://www.ontechsmartservices.com/pages/coronavirus-safety

 

What can you access on the OnTech Smart Support app?

You'll have access to:

  • Benefits information
  • Tech Support
  • Additional Services
  • Device-specific guides
  • Device inventory
 

What kind of technical support can I get with OnTech Smart Support?

Whether you have one question or 1,000, we’re here to help you every day from 8 a.m. to midnight EST, excluding major holidays. If you have a question about any connected device, our Personal tech pros will answer it. No matter the brand or the device, we’re here to help you get it set up and playing nice with the rest of your gear. Is there a feature you can’t figure out? Open the OnTech Smart Support app for self-help tools or tap “chat” or “call” to connect with a U.S.-based tech pro.

 

When is my monthly billing date for OnTech Smart Support?

Your billing date will be the day of the month you initially enrolled in. If your enrollment date is the 29th, 30th and 31st of the month and that date does not exist in a given billing cycle, you will be billed the last day of the month by deafult. For any questions or concerns related to billing or the billing date, please call 1-833-ONTECH1

 

Still have questions? Just ask.

You won’t find a better place to explore smart home possibilities. We know about brands, placement options, and more. And we make it easy to understand. Call and speak to a smart home expert today.

YOUR SATISFACTION GUARANTEED

We want you to love your OnTech experience.

If for any reason you're not 100% satisfied with your experience, we'll work with you until we get it right.

95%

Satisfaction Rating

4.8 Google Rating 2

Offer OnTech Smart Support $0/1-month roll-to-pay: You have elected to receive OnTech Smart Support at no cost for 1 month. Once this promotional period expires, you will continue to receive OnTech Smart Support at the rate of $9.99 per month. If you no longer wish to receive this offer, you will need to call or go online. Advise of the monthly rate and services included: OnTech Smart Support is $9.99 per month which includes access to the OnTech Smart Support App, available to download via Apple or Google Play store. For complete details, please visit www.ontechsmartservices.com/pages/ontech-membership. The Installation included is valued at $129.99. When membership is purchased on-site with a technician, this benefit is applied to the original installation purchased via the website (for eligible installations), and reduces the membership fee to $99.99. Once this benefit is applied and the membership fee is reduced to $99.99, the included installation membership benefit is no longer valid for future purchases. The OnTech Smart Support app is not a service contract and is provided by The Signal, L.P., an Assurant company. You must register the app to have full access to features. Data charges may apply. Upon utilizing the OnTech Smart Support app, you confirm that you read and agree to the Terms of Service and the Privacy Policy as part of the app registration. Support via call or chat is available 7 days a week, 8 a.m. - 11 p.m. EST, except for major holidays.  Discounted Services: Members receive a 10 percent discount on installation services priced up to $129.99 and a 20 percent discount on installation services priced over $129.99. Members are entitled to one free installation service of any service regularly priced at $129.99.Extended return period: You will have up to 60 days to return or exchange all products and devices purchased on the OnTech Site or during an OnTech On-Site Service Appointment. Shipping and service charges are nonrefundable.Customer Satisfaction rating based on internal customer surveys for In-Home Service. Google Rating as of 5/5/2020. Google, Google Nest Learning Thermostat, Nest Yale Lock, Google Nest Video Doorbell, Google Nest Outdoor Cam IQ, and Google Nest are trademarks of Google LLC.