Create Account

Privacy

OnTech Privacy Notice

This Privacy Notice (this “Notice”) explains how DISH Network L.L.C., through its brand OnTech (“OnTech”) and its affiliates collect, use, and disclose information about OnTech customers and others who visit OnTech websites, view OnTech advertisements, or purchase with OnTech products or services. In this Notice, the terms “OnTech”, “we”, “us”, and “our” refer to OnTech and its affiliates, which collectively own and/or operate the website www.ontechsmartservices.com and provide associated goods and services and all other services that are available now or in the future from OnTech (“our Products and Services”). The term “you” refers to you as a customer or user of our Products and Services, including installation, smart home devices, audio components etc. Your use of our Products and Services constitutes your acceptance of this Notice.  This Notice applies to your interaction with us in connection with the Products and Services offered or provided through the OnTech brand.  This Notice does not apply to EchoStar Corporation, DISH Network Corporation (“DISH”) or its subsidiaries (other than as described above) or the Sling TV service, the dishNET satellite service, the dishNET wireline service, or any other product or service provided by DISH that is covered by a separate privacy notice.

QUICK GUIDE TO CONTENTS

  1. What Information Do We Collect About You?
  2. How Do We Use Information About You?
  3. What Information Do We Disclose to Others?
  4. What Choices Do You Have?
  5. How Do We Protect Information About You?
  6. How Long Do We Maintain Information About You?
  7. What Access Do You Have to Information About You?
  8. Who Can You Contact with Any Questions or Concerns?
  9. What About Changes to this Notice?

 

  1. What Information Do We Collect About You?

When you use our Products and Services, OnTech may collect certain information from and about you, including personally identifiable information which specifically identifies you (“PII”), information related to your account if you create one, information related to use or purchase of our Products and Services (“Purchase and Order Information”), and other information related our Services or other products and services provided to you. PII does not include aggregate data, anonymized data, or data that does not identify you or other particular individuals. Below is a general description of the different types of information that we may collect and how we may collect it.

A. Account Information:  We collect and maintain regular business records containing information about you that may constitute PII, such as, among other things: your name, service or shipping address, billing address, e-mail address, telephone number, bank account and/or credit card number, and other account information. We may also collect and maintain other information about your account, such as billing and order history and customer service information.
B. Purchase and Order Information: When you use our Products and Services, we collect certain information relating to the products and/or services you purchased. This Purchase and Order Information includes the descriptions, prices, and quantities of the products and/or services you purchased, delivery methods and details, and installation dates and location.
C. Websites, Cookies, and Other Technologies: Our Products and Services may be provided through Internet websites or other platforms operated by us, our affiliates, and/or other companies. Information regarding your use of our website(s) is collected while you are on the site(s), and may include browsing activity, IP address, and items you place in your Cart but do not purchase.  We and/or other companies we work with may use cookies, web beacons, tags, and other technologies on websites, platforms and in electronic communications to track users online and to collect certain information, which may include, but is not limited to, statistics about website and platform usage, broad demographic information, IP addresses, browser type, device type, Internet Service Provider, referring/exit pages, platform type, date/time stamp, number of clicks, and other similar information. You can access our Services even when you’ve disabled certain cookies, but you may not be automatically recognized upon revisiting. We also may use session replay software, which collects information about your interaction with our Product and Services, including keystrokes, mouse movements, and form field entries, and may monitor your interactions with our Product and Services, including for our compliance verification purposes. Please visit the “What Choices Do You Have?” section for further information, including about Do Not Track and how to disable cookies.

 

  1. How Do We Use Information About You?

We use information we’ve collected and received from and about you and your interactions with us (“Information About You”) primarily to conduct business activities, which may include, among other things, use of such information to:

    • Deliver our Products and Services;
    • Confirm that you are receiving the type(s) of Products and Services you requested and are properly billed;
    • Inform you of products or services that may be of interest to you;
    • Understand the use of, and identify improvements to, our Products and Services;
    • Obtain user surveys, recommendations and reviews;
    • Market our Products and Services and those of our business partners;
    • Determine whether applicable policies and terms of service are being violated;
    • Perform statistical or qualitative research and analysis;
    • Maintain our do not contact lists;
    • Comply with law; and
    • As otherwise necessary to provide our Products and Services.

 

In addition to is the items listed above, PII and Purchase and Order Information may be aggregated and/or de-identified for other business and marketing uses by us or by third parties. This aggregated and/or de-identified data may be used, for example (and without limitation), to improve our Products and Services, measure and analyze use of our Products and Services, to provide more relevant marketing and advertising, to measure advertising effectiveness, to conduct market research, to report ratings and viewer measurement, and for other analytical and reporting purposes. We may combine the various information we collect and receive from and about you, including information you provide to us, PII, Product and Order Information, as well as information collected offline, across other computers or devices that you may use, and from third-party sources.

  

  1. What Information Do We Disclose to Others?

We treat Information About You (including PII) contained in our business records as confidential. We may nonetheless share or disclose Information About You as described in this Notice.

  1. When We May Disclose Information About You 
      • To conduct business activities related to providing you with our Products and Services - We may share or disclose Information About You to other entities that work for or provide services to us, such as outside auditors, professional advisors, service providers, and vendors; potential business merger, acquisition, or sale partners; and regulators when the disclosure is necessary to render or conduct a legitimate business activity related to the Products and Services that we provide. Generally, these disclosures involve billing and collections, administration, surveys, marketing, advertising, service delivery and customization, maintenance and operations, and fraud prevention. We may also share Information About You with third parties that provide content, services or technologies used in our Products and Services to report on and account for the use of such content, services or technologies. If we (or our parent company) enter into a merger, acquisition, or sale of all or a portion of our assets, in most instances our customers’ information, including PII, will be one of the items transferred as part of the transaction.
      • As necessary to protect us and our employees - We may also share or disclose Information About You (including PII) to protect our customers, employees, or property; in emergency situations; and to enforce our rights under our terms of service and policies, in court or elsewhere.
      • For “mailing list” purposes - We will not share or disclose your name and address to others, such as charities, marketing organizations, or other businesses (such as service providers and vendors), for “mailing list” purposes.

B. When We Must Disclose PII
We may be required by law to disclose Information About You (including PII) without your consent and without notice to comply with a valid legal process, such as a subpoena, court order, or search warrant. We may also be required to disclose PII to a third party or governmental entity in response to a court order. If the court order is sought by a governmental entity, you should be afforded the opportunity to appear and contest in a court proceeding relevant to the court order any claims made in support of the court order.

C. Disclosure of Information that is not PII
We may share or disclose information collected or received from or about you in non-personally identifiable formats, including aggregate formats, such as surveys and service usage and other statistical reports.  We will attempt to ensure that this information does not personally identify you.  We may also share and disclose other information in aggregated or anonymized formats, including IP addresses, device IDs, and other non-PII, with advertisers, and other service providers and vendors for advertising, marketing and other purposes.

 

  1. What Choices Do You Have?
A. Cookies and Do Not Track 

Certain parts of our Products and Services require cookies. You may adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be automatically recognized upon revisiting and may not be able to use certain features of the Products and Services or take full advantage of all of our offerings.  Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable your device or browser from receiving cookies or controlling your tracking preferences.  DISH might not recognize “Do Not Track” requests or headers from some or all Internet browsers.  We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.

B. Interest-Based Advertising/Addressable Advertising Choices

You may ask OnTech to stop using cookies on ontechsmartservices.com that help us deliver more relevant advertising to you. To make this choice, please visit https://www.ontechsmartservices.com/pages/ad-preferences.

To understand your choices for receiving more relevant advertising provided on our website(s) or across other websites, applications and online services, please review the information below:

    • To learn more about interest-based advertising, and to opt out of collection and use of information about your online activities for interest-based advertising by the Digital Advertising Alliance (DAA) participating companies, please visit http://www.aboutads.info/choices/
    • To opt out of collection and use of information about your online activities for interest-based advertising by Network Advertising Initiative (NAI) member companies, please visit http://www.networkadvertising.org/choices/

Even if you opt out, you may also still receive advertising from OnTech or third parties that is customized based on information we’ve collected or received from or about you or on information about your online activities from third parties that are not DAA or NAI participating companies.

C. Other Choices Concerning the Use and Disclosure of Your Information

You may limit our disclosure of your PII for “mailing list” purposes by contacting us in writing at the mailing address listed in the contact section below.  In any written request, be sure to include your name, address, and telephone number.  The written request should be signed by the person who is identified in our billing records as the customer.  If you have multiple accounts, your notice must separately identify each account covered by the request.


D. Your California Consumer Privacy Act (“CCPA”) Rights

California residents may also take advantage of the following rights:

    1. You may request, up to two times each year, that we disclose to you the categories and specific pieces of personal information that we have collected about you, the categories of sources from which your personal information is collected, the business or commercial purpose for collecting your personal information, the categories of personal information that we disclosed for a business or commercial purpose, any categories of personal information that we sold about you, the categories of third parties with whom we have shared your personal information, and the business or commercial purpose for selling your personal information, if applicable.
    2. You may request that we delete any personal information that we have collected from or about you. Note that there are some reasons we will not be able to fully address your request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, for an internal business purpose, to exercise our rights, or to comply with a legal obligation.
    3. To take advantage of any of these rights, please contact us at +1(866) 986-0068 or visit our Privacy Portal. We value your privacy and will not discriminate in response to your exercise of your privacy rights. We will respond to your access and deletion requests within 45 days of receipt of your request, after proper verification, unless we need additional time, in which case we will let you know. We will respond to your opt out of sale requests promptly.

 

For purposes of compliance with the CCPA, in addition to the further details as described throughout this Privacy Policy, we make the following disclosures

    • We collect the following categories of personal information: Identifiers/Contact Information, Commercial information, Internet or other electronic network activity information, geolocation, visual and audio information, and inferences drawn from the above.
    • We sell the following categories of personal information: Identifiers/Contact Information, Internet or other electronic network activity information, and inferences drawn from the above.


We disclose the following categories of personal information for a business or commercial purpose: Identifiers/Contact Information, Commercial information, Internet or other electronic network activity information, geolocation, visual and audio information, and inferences drawn from the above.

You may authorize someone to make a privacy rights request on your behalf (an authorized agent). Authorized agents will need to demonstrate that you’ve authorized them to act on your behalf, and that they are registered with the California Secretary of State to conduct business in California, or must demonstrate they have power of attorney pursuant to applicable probate law. We retain the right to request confirmation directly from you confirming that the agent is authorized to make such a request, or to request additional information to confirm the agent’s identity. An authorized agent is prohibited from using a consumer’s personal information, or any information collected from or about the consumer, for any purpose other than to fulfill the consumer’s requests, for verification, or for fraud prevention. Authorized agents may go here to submit a request.


E. Your Nevada Privacy Rights

Nevada law permits Nevada residents to make certain requests about how their PII is shared with third parties or affiliated companies. To make such a request, please visit our Privacy Portal.

 

  1. How Do We Protect Information About You?

We take information security seriously.  We use commercially reasonable efforts to protect information we collect and maintain against loss; misuse; and unauthorized access, disclosure, alteration, or destruction.  However, even with appropriate security measures in place, we cannot guarantee the security of the information under our control.

  1. How Long Do We Maintain Information About You?

We maintain Information About You in our regular business records while you have an account, and for a period of time after your last purchase if the information is necessary for the purposes for which it was collected, to satisfy legal or tax requirements, or for other permitted business purposes.

 

  1. What Access Do You Have to Information About You?

You can obtain access to the PII that we collect and maintain from and about you that is held in our regular business records (generally, billing and account information). If you wish to obtain a copy of this information, please mail a written notarized request for a copy of your PII to DISH Network L.L.C., Attn: OnTech PRIVACY, P.O. Box 6655, Englewood, CO 80155-6655, giving us a reasonable period of time to locate and prepare the information for your review.  All requests must include your name, address, and telephone number.  We will mail the information to you at your current billing address.  You will be permitted to request only records that contain PII about you and no one else.  To protect you and ensure that the request is being made by the true person to whom the information pertains, we will process only notarized requests.  You will be provided a reasonable opportunity to correct errors if any of the PII is inaccurate.

 

  1. Who Can You Contact with Any Questions or Concerns?

If you have any questions or concerns regarding this Notice, or our privacy practices, please contact us at the following address: DISH Network L.L.C. Attn: PRIVACY P.O. Box 6655 Englewood, CO 80155-6655.  If you believe that you have been aggrieved by any act of ours in violation of your privacy rights with respect to the collection or disclosure of your PII, you may bring an action seeking damages, attorney’s fees, and litigation costs reasonably incurred.  Any dispute relating to your privacy rights or arising out of this Notice or the Products and Services is subject to any dispute resolution procedures or provisions provided in your Customer Agreement.

 

  1. What About Changes to this Notice?

We may modify this Notice at any time. We will notify you of any material changes through written, electronic, or other means as permitted by law.

Version: June 27, 2022