Installation

Installation of your Gateway on a wall or ceiling. Includes power and Helium app set up.

FreedomFi Gateway can do 220 Mbps downlink and 12 Mbps uplink and should be plugged into a wired Ethernet internet connection capable of these speeds.

Customization

Configure app, customize to your unique needs and connect to your new 5G network.

Expert Advice

Teach you how to use the gateway, and Helium app.

Troubleshooting

How good should my internet connection be for this to work?

FreedomFi Gateways should be connected to the internet using a wired (Ethernet) connection with at least 50Mbps downlink and 20Mbps uplink.

Will I need a wired connection to the gateway or can I use WiFi to connect FreedomFi Gateway to the internet?

You will need to connect FreedomFi gateway to the Internet using an ethernet cable.

Will FreedomFi Gateway swallow up all of my internet connection, such that I won't be able to watch Netflix?

No. While FreedomFi Small Cells have a maximum downlink throughput of 220Mbps, most cellular radios spend the majority of their time carrying 30% of their peak throughput or less. If you have a decent Internet connection it will not swallow all of it. You will also have the ability to set the ceiling data throughput that you dedicate to the data offload.

I already have a standard Helium hotspot at the same location where I plan to deploy FreedomFi Gateway. Will FreedomFi gateway eat into Lora rewards of my existing hotspot if I put it next to it?

Yes. FreedomFi Gateways will double as a regular Helium Hotspot so standard Helium rules of “keep’em 350 meters apart or sacrifice rewards” will apply. If you already have a Helium miner at a location that is potentially excellent for cellular data offload, we recommend moving it.

How far will the signal from CBRS radios reach?

Coverage for CBRS radios is much shorter range than LoRa. Ballpark, indoor CBRS radios will have ~3x coverage of an enterprise Wi-Fi access point. Outdoor radios with sector antennas will go ~5-7 miles in line-of-sight conditions. In no-light-of-sight (NLOS) conditions, coverage will be reduced dramatically because CBRS frequency band is 3.5-3.7Ghz and doesn’t go through walls or trees very well.

Is there any configuration required for my router?

FreedomFi recommends that port forwarding be turned on for port 44158 in their router. Please visit portforward.com for forwarding instructions.

How long will it take for my system to be fully up and running?

Following the initial onboarding process it may take up to 24-96 hours for the FreedomFi Gateway to sync with the Helium blockchain before it starts earning any HNT. After 96 hours, please verify your Gateway has synced via the Helium app.

Please note: The blue light (LTE) on any Small Cell could take up to 24 hours to turn on.

Can I connect my own device to the wireless network?

The equipment came with a eSIM card that you can install in your cellular device to use your network. Only cellular devices that use data plans from Helium 5G roaming partners such as GigSky will be able to connect.

What do I need to get ready for my appointment?

In order to be prepared for your FreedomFi Gateway Installation, please have your WiFi password handy.