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Google Nest Smart Home Diagnostic

Google Nest Smart Home Diagnostic

Google Nest Smart Home Diagnostic

  • 1 hour diagnostic appointment for installed Google Nest smart home product that is not functioning properly
  • Troubleshoot the device and identify issues
  • Resolve minor issues if possible or recommend next steps for larger repairs
  • Please note: the first hour is non-refundable and fees apply for each additional hour of service. Resolution of the issue is not guaranteed
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FAQs

What Google Nest products does OnTech service?

Google Nest Smart Thermostat Diagnostic: Google Nest Learning Thermostat & Google Nest Thermostat E

Google Nest Smart Doorbell Diagnostic: Google Nest Hello Doorbell

What if I need my Google Nest product installed in my home?

For installation of new products, check out our installation services here.

What is not included in a Google Nest Smart Doorbell Diagnostic?

Replacement doorbell and/or parts
Running new doorbell wiring
Repairing existing wiring 
Diagnostic services for a different device than the selected Google Nest Smart Doorbell

What is not included in a Google Nest Smart Thermostat Diagnostic?

Replacement thermostat and/or parts
HVAC repairs or replacements
Diagnostic services for a different device than the selected Google Nest Smart Thermostat

What is not included in a Google Nest Smart Camera Diagnostic?

Electrical modifications such as outlet relocation or camera hardwiring
Ethernet wire pulling or cable modification

What is not included in a Google Nest Security System Diagnostic?

Diagnostic of security cameras or life safety devices such as smoke and CO alarms
Repair of faulty wired sensors

What is not included in a Google Nest Smart Door Lock Diagnostic?

Door handle installation or repairs

What is not included in a Google Nest Home WiFi Diagnostic?

Initial WiFi setup
Running new ethernet
Replacement router and/or parts

What if my diagnostic appointment takes longer than 1 hour?

Your OnTech technician will discuss if additional time and repairs are needed after troubleshooting. Fees apply for each additional hour of service. 

Can I purchase the product and installation during my appointment?

Product and installation are not included in the diagnostic appointment and must be purchased separately. 

OnTech Satisfaction Guarantee

We want you to love your OnTech experience. 

If for any reason you’re not 100% satisfied with your experience, we’ll work with you until we get it right.

Try Us with Confidence

  • 95% Customer Satisfaction rating
  • Over 1 million happy customers
  • 4.8 Google Rating
  • Professionally trained techs

See what our customers are raving about:

“This was the most pleasant experience I’ve had with a company working in my home. OnTech’s technicians are extremely professional, respectful of the home and knowledgeable.”   - Moe A

See what's included

  • 1 hour diagnostic service for installed Google Nest product that is not functioning properly
  • Troubleshoot the device and identify issues
  • Resolve minor issues if possible or recommend next steps for larger repairs
  • Consultation after troubleshooting if additional time or services are needed

1Customer Satisfaction rating based on internal customer surveys for in-home service.

2Google rating as of 5/19/2020.